Privacy Policy
Last updated: September 8, 2026
This policy explains what personal information NSR Products (“we”, “us”) collects when you contact us or book a clean, why we collect it, and what rights you have over it.
1. Information we collect
- Contact and booking details. Your name, phone number, email address, the address of the property to be cleaned, access instructions, and any notes you give us about the job.
- Payment information. Card payments are handled entirely by Stripe. We receive only confirmation of payment and limited details such as the last four digits of the card and its brand. We never see or store your full card number.
- Service records. Dates of visits, work carried out, prices quoted and charged, and any correspondence about a booking.
- Technical information. Our hosting provider records standard server data such as IP address, browser type and pages requested, in order to serve this website and keep it secure.
2. How we use it
- To quote for work, schedule visits and carry out the clean.
- To take payment, issue invoices and handle refunds.
- To contact you about a booking, including arrival times and changes.
- To answer questions and resolve any problem with a clean.
- To keep the records our tax, accounting and insurance obligations require.
- To send occasional service updates or offers — only if you have asked for them, and you can stop at any time.
3. Access instructions and property information
Some bookings mean we hold sensitive details — keys, alarm codes, entry instructions. We treat these with particular care: they are shared only with the cleaners assigned to your property, never published or passed to anyone else, and deleted when you stop being a customer or ask us to remove them.
4. Legal bases
Where the GDPR or similar law applies, we rely on: performance of a contract (to quote for and carry out your clean), your consent (for marketing messages, which you can withdraw at any time), our legitimate interests (running the business safely and preventing fraud), and compliance with legal obligations (tax and accounting records).
5. Cookies
This site sets no advertising or analytics cookies. If we add analytics or online booking later, we will update this policy and, where required, ask for your consent first. Stripe may set cookies necessary for fraud prevention on pages where a payment is processed.
6. Who we share it with
We do not sell your personal information. We share it only with people and providers who need it to deliver the service:
- Our cleaning staff — the address, access details and job notes for your booking.
- Stripe — payment processing and fraud prevention.
- Our hosting and email providers — running this website and our correspondence.
- Our accountant and insurer — where a record or claim requires it.
We may also disclose information where the law requires it, or to protect our rights, safety or property.
7. International transfers
We are based in the United States, and our providers may process data there or in other countries. Where required, transfers out of the UK or EEA are covered by appropriate safeguards such as the European Commission’s standard contractual clauses.
8. How long we keep it
Booking and payment records are kept for the period tax and accounting law requires, typically seven years. Access details such as codes and key arrangements are deleted when you stop being a customer or on request. General enquiries that do not lead to a booking are deleted within 12 months.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information; to object to or restrict how we use it; to withdraw consent; and to opt out of marketing at any time. California residents have rights under the CCPA/CPRA, including the right to know and to delete, and the right not to be treated differently for exercising them. We do not sell or share personal information for cross-context behavioural advertising.
To exercise any of these rights, email nsrproductsny@gmail.com or call (929) 216-2686. We respond within 30 days. If you are in the UK or EEA you may also complain to your local data protection authority.
10. Security
We use encryption in transit (HTTPS) and limit access to personal information to the people who need it to do their job. No system is completely secure, but we take reasonable steps to protect your data.
11. Children
Our services are for adults and we do not knowingly collect personal information from children under 16. If you believe a child has given us data, contact us and we will delete it.
12. Changes
We may update this policy. The current version is always on this page, with the date it took effect at the top.
13. Contact
NSR Products — (929) 216-2686 · nsrproductsny@gmail.com