Cancellations & Refunds

Last updated: September 8, 2026

We want you to be happy with every clean. This page explains how to cancel or reschedule a booking, what happens if something is not right, and when we issue a refund.

1. Our satisfaction guarantee

If any part of a clean is not up to standard, contact us within 24 hours of the visit and tell us what went wrong — photos help. We will come back and re-clean the areas concerned at no extra charge, at a time that suits you.

A re-clean is our first remedy. If it is not practical, or you are still not satisfied after we have returned, we will refund all or part of what you paid in line with the sections below.

2. Cancelling or rescheduling

• More than 24 hours’ notice: cancel or reschedule free of charge, and any payment already made is refunded in full.
• Less than 24 hours’ notice: we may charge up to 50% of the booking value to cover the slot we have held and the staff already scheduled.
• No access on arrival: if our team cannot get into the property at the agreed time, or the space is not usable for the booked work, we may charge up to 50% of the booking value as a late cancellation.

To cancel or move a booking, call (929) 216-2686 or email nsrproductsny@gmail.com. Please give as much notice as you can.

3. If we cancel

If we have to cancel — illness, weather, vehicle trouble — we will tell you as soon as we know, offer you the earliest alternative slot, and refund anything you have already paid in full if you would rather not rebook. You are never charged for a visit we could not make.

4. Recurring bookings

Regular weekly, biweekly or monthly cleans can be paused or stopped at any time with at least 7 days’ notice before the next scheduled visit. There is no contract to exit and no cancellation fee. Any visits paid for in advance and not yet carried out are refunded.

5. How refunds are paid

• We confirm the outcome by email once we have looked into your request, usually within 2 business days.
• Approved refunds go back to the original payment method through Stripe within 5 business days. Your bank may take a further 5–10 business days to show the money.
• Refunds paid in cash are settled directly with you.

6. Damage or breakages

If we damage something through our negligence, tell us within 48 hours of the visit with photos where possible. We will repair it, replace it, or fairly compensate you through our insurance. See section 11 of our Terms of Service.

7. Chargebacks

Please talk to us before raising a chargeback with your bank. We would far rather fix the problem directly, and it is almost always quicker.

8. Contact

NSR Products — (929) 216-2686 · nsrproductsny@gmail.com. We reply within one business day, Monday to Saturday.