Cancellations & Refunds
Last updated: September 9, 2026
We want you to be happy with the work. This page explains how to cancel or reschedule a booking, what happens if something is not right, and when we issue a refund.
1. Our satisfaction guarantee
If any part of a job is not up to standard, contact us within 24 hours and tell us what went wrong — photos help. We will come back and put it right at no extra charge, at a time that suits you.
Coming back is our first remedy. If that is not practical, or you are still not satisfied after we have returned, we will refund all or part of what you paid in line with the sections below.
2. Cancelling or rescheduling
- More than 24 hours' notice: cancel or reschedule free of charge, and any payment already made is refunded in full.
- Less than 24 hours' notice: we may charge up to 50% of the booking value to cover the slot we held and the people already scheduled.
- No access on arrival: if we cannot get into the property at the agreed time, or the booked work cannot be carried out, we may charge up to 50% of the booking value as a late cancellation.
To cancel or move a booking, call (929) 216-2686 or email nsrproductsny@gmail.com. Please give as much notice as you can.
3. If we cancel
If we have to cancel — illness, weather, vehicle trouble — we will tell you as soon as we know, offer you the earliest alternative slot, and refund anything you have already paid in full if you would rather not rebook. You are never charged for a visit we could not make.
4. Recurring bookings
Regular repeat bookings can be paused or stopped at any time with at least 7 days' notice before the next scheduled visit. There is no contract to exit and no cancellation fee. Any visits paid for in advance and not yet carried out are refunded.
5. How refunds are paid
- We confirm the outcome by email once we have looked into your request, usually within 2 business days.
- Approved refunds go back to the original payment method through Stripe within 5 business days. Your bank may take a further 5–10 business days to show the money.
- Refunds paid in cash are settled directly with you.
6. Damage or breakages
If we damage something through our negligence, tell us within 48 hours of the visit, with photos where possible. We will repair it, replace it or fairly compensate you. See section 11 of our Terms of Service.
7. Chargebacks
Please talk to us before raising a chargeback with your bank. We would far rather fix the problem directly, and it is almost always quicker.
8. Contact
NSR Products — (929) 216-2686 · nsrproductsny@gmail.com. We reply within one business day, Monday to Saturday.