Terms of Service

Last updated: September 8, 2026

These Terms of Service (the “Terms”) govern the cleaning services provided by NSR Products and your use of this website (together, the “Service”). By booking a clean with us or using this website, you agree to these Terms.

1. Who we are

NSR Products (“NSR Products”, “we”, “us”, “our”) provides residential and commercial cleaning services in New York. You can reach us on (929) 216-2686 or at nsrproductsny@gmail.com.

2. Booking and quotes

• Quotes are free and based on the information you give us about the property, the type of clean and how often you want us to visit.
• A quote is an estimate, not a fixed price. If the space turns out to be significantly larger or in a materially different condition than described, we will tell you before we start and agree a revised price with you. We will never increase a price without your agreement.
• A booking is confirmed once we have agreed a date, time and price with you in writing (email or text is fine).

3. Access to the property

You are responsible for making sure we can get into the property at the agreed time, and that utilities such as electricity and running water are available. If we cannot get in, or the property is unusable for the booked work, the visit may be treated as a late cancellation under our Cancellations & Refunds Policy.

4. What is and is not included

The work covered is what we set out in your quote. Unless we have agreed otherwise in writing, we do not:

• move or lift heavy furniture or appliances;
• clean the exterior of windows above ground-floor level;
• handle biohazards, mould remediation, pest infestations, or hoarding clean-outs;
• clean or handle firearms, or areas that are unsafe to access;
• carry out repairs, maintenance, or trade work of any kind.

If you need something outside this list, ask us — we will tell you honestly whether we can take it on.

5. Valuables and fragile items

Please put away cash, jewellery, documents and irreplaceable or fragile items before we arrive, and tell us about any surface or item that needs special care or a specific product. We take care in your home, but we cannot be responsible for damage to items we were not told about, or to surfaces already worn, loose or damaged before our visit.

6. Pets

We are happy to work around pets. Please let us know in advance if animals will be in the property, and secure any that may be anxious around unfamiliar people or equipment.

7. Payment

• Prices are in U.S. dollars and, where applicable, exclude sales tax.
• Unless we agree otherwise, payment is due on completion of the clean. Recurring customers may be invoiced on an agreed schedule.
• Card payments are processed by Stripe, Inc. We do not receive or store your full card number. Paying by card also means agreeing to Stripe’s terms, available at stripe.com/legal.
• We may charge interest on invoices that remain unpaid more than 30 days after they fall due, at the maximum rate permitted by New York law.

8. Cancellations and refunds

Cancellations, rescheduling and refunds are covered by our Cancellations & Refunds Policy, which forms part of these Terms.

9. If something is not right

If you are not happy with a clean, tell us within 24 hours and we will return and put it right at no charge. This is our first remedy in every case — see the refunds policy for what happens if a re-clean is not appropriate.

10. Our staff

Our cleaners are vetted and insured. During any booking, and for six months afterwards, please do not directly employ or engage a member of our team outside of NSR Products. If you would like to work with a particular cleaner more often, just ask and we will arrange it.

11. Liability

We carry insurance appropriate to the work we do, and we will put right or fairly compensate damage we cause through our negligence, provided you tell us within 48 hours of the visit. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, and our total liability for any claim will not exceed the amount you paid for the booking the claim relates to. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

12. Website content

This website, including its text, layout, graphics and the NSR Products name, belongs to us or our licensors. You may view and use it for its intended purpose; no other rights are granted. The site is provided “as is”, and we do not warrant that it will be uninterrupted or error-free.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always on this page, with the date it took effect at the top. Changes do not affect bookings already confirmed.

14. Governing law

These Terms are governed by the laws of the State of New York, and the courts of New York have exclusive jurisdiction over any dispute, except where consumer protection law gives you the right to bring a claim where you live.

15. Contact

NSR Products — (929) 216-2686 · nsrproductsny@gmail.com