Terms of Service

Last updated: September 9, 2026

These Terms of Service (the “Terms”) govern the services provided by NSR Products and your use of this website (together, the “Service”). By booking work with us or using this website, you agree to these Terms.

1. Who we are

NSR Products (“NSR Products”, “we”, “us”, “our”) provides services to homes and businesses in New York. You can reach us on (929) 216-2686 or at nsrproductsny@gmail.com.

2. Quotes and bookings

• Quotes are free and based on the information you give us about the job and the property.
• A quote is an estimate, not a fixed price. If the job turns out to be significantly larger or materially different from what was described, we will tell you before we start and agree a revised price with you. We will never increase a price without your agreement.
• A booking is confirmed once we have agreed the work, a date, a time and a price with you in writing. Email or text is fine.
• What we agree in your quote defines the work covered. Anything outside it is a separate job, quoted separately.

3. Access to the property

You are responsible for making sure we can get into the property at the agreed time, and that anything the job needs — such as power or running water — is available. If we cannot get in, or the property is not in a state where the booked work can be done, the visit may be treated as a late cancellation under our Cancellations & Refunds Policy.

4. Work we cannot take on

Some work needs a licensed trade, specialist equipment or specific certification, and some is simply unsafe. We will tell you honestly and up front if something you have asked for falls outside what we can properly and safely do, rather than attempting it. Nothing in a quote should be read as us holding a licence or certification we have not told you we hold.

5. Valuables and fragile items

Please put away cash, jewellery, documents and irreplaceable or fragile items before we arrive, and tell us about anything that needs particular care. We take care at your property, but we cannot be responsible for damage to items we were not told about, or to surfaces and fittings already worn, loose or damaged before our visit.

6. Pets and other occupants

Please let us know in advance if animals or other people will be at the property while we work, and secure any animal that may be anxious around unfamiliar people or equipment.

7. Payment

• Prices are in U.S. dollars and, where applicable, exclude sales tax.
• Unless we agree otherwise, payment is due on completion. Regular customers may be invoiced on an agreed schedule.
• Card payments are processed by Stripe, Inc. We do not receive or store your full card number. Paying by card also means agreeing to Stripe's terms, available at stripe.com/legal.
• We may charge interest on invoices unpaid more than 30 days after they fall due, at the maximum rate permitted by New York law.

8. Cancellations and refunds

Cancellations, rescheduling and refunds are covered by our Cancellations & Refunds Policy, which forms part of these Terms.

9. If something is not right

If you are not happy with the work, tell us within 24 hours and we will come back and put it right at no charge. That is our first remedy in every case — see the refunds policy for what happens if returning is not appropriate.

10. Our team

During any booking, and for six months afterwards, please do not directly employ or engage a member of our team outside of NSR Products. If you would like to work with a particular person more often, just ask and we will try to arrange it.

11. Liability

If we damage something through our negligence, we will repair it, replace it or fairly compensate you, provided you tell us within 48 hours of the visit. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, and our total liability for any claim will not exceed the amount you paid for the booking the claim relates to. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

12. Website content

This website, including its text, layout, graphics and the NSR Products name, belongs to us or our licensors. You may view and use it for its intended purpose; no other rights are granted. The site is provided “as is”, and we do not warrant that it will be uninterrupted or error-free.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always on this page, with the date it took effect at the top. Changes do not affect bookings already confirmed.

14. Governing law

These Terms are governed by the laws of the State of New York, and the courts of New York have exclusive jurisdiction over any dispute, except where consumer protection law gives you the right to bring a claim where you live.

15. Contact

NSR Products — (929) 216-2686 · nsrproductsny@gmail.com